Ferguson plc is a value-added distributor providing expertise, solutions and products from infrastructure, plumbing and appliances to heating, ventilation and air conditioning (HVAC), fire, fabrication and more. The company exists to make its customers’ complex projects simple, successful and sustainable. The company sells through a common network of distribution centers, branches and specialist sales associates, counter service, showroom consultants and e-commerce.
The company operates through two segments: United States and Canada.
The United States segment operates primarily under the Ferguson brand and provides expertise, solutions, and products, from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more, to residential and non-residential contractors. Its products are delivered through a common network of distribution centers, branches and specialist sales associates, counter service, showroom consultants and e-commerce. As of July 31, 2022, the United States business operated 1,509 branches and 10 national distribution centers serving all 50 states with approximately 33,000 associates. In addition, the company’s United States business operates two market distribution centers (MDCs) in Denver, Colorado and Phoenix, Arizona for branch replenishment and final mile distribution to customers.
The Canada segment operates primarily under the Wolseley brand and supplies plumbing, HVAC and refrigeration products to residential and commercial contractors. The Canada segment also supplies specialist water and wastewater treatment products to residential, commercial and infrastructure contractors, and supplies pipe, valves and fittings (PVF) solutions to industrial customers. As of July 31, 2022, the Canada business operated 211 branches with one national distribution center and approximately 3,000 associates.
The company has a balanced approach to attractive end markets and serve customers principally in North America with approximately 54% of its net sales to residential markets and 46% to non-residential markets. The company’s net sales within the residential and non-residential markets are also balanced between repair, maintenance and improvement (RMI) (approximately 60% of its net sales) and new construction (approximately 40% of its net sales).
The company’s business bridges the gap between a large and fragmented supplier base with an even larger and more fragmented customer base. As of July 31, 2022, the company had more than 37,000 suppliers, with no supplier accounting for more than 5% of total cost of sales, which provides it access to a diverse and broad range of quality products. The company serves its customers through a network of 11 national distribution centers, two MDCs, 5,600 fleet vehicles, 1,720 branches and approximately 36,000 associates, in each case, as of July 31, 2022.
The company’s purpose is to act as a trusted supplier and partner to its customers, providing innovative products and solutions to help make their complex projects simple, successful and sustainable. The company offers expertise and a broad range of products delivered where and when its customers need them. Customers rely on the company to help them deliver critical infrastructure spanning almost every stage of projects within the residential and non-residential markets. The company will continue to partner with its customers to keep millions of homes and businesses operating while helping them to run their business more efficiently.
Ferguson operates in highly fragmented markets, with no one market dominated by any single distributor. The company is positioned as one of the top distributors in most markets it serves, including residential, commercial, civil/infrastructure and industrial.
Value-Added Products and Solutions
The company’s purpose is to act as a trusted supplier and partner to its customers, providing innovative products and solutions to make their projects better. With its value-added solutions, the company aims to increase productivity for its customers and for the industry. The company’s value-added solutions include a variety of sales channels available to its customers ranging from inside and outside sales teams, sales centers, digital commerce capabilities, system-to-system capabilities, counter sales and showrooms. The company also offers customized solutions such as virtual design, fabrication, valve actuation, pre-assembly, kitting, installation and project management services.
The company sources, distributes and sells products from domestic and international suppliers. The company’s products include branded products and own brand products that it sells exclusively in the market. The company purchases from more than 37,000 suppliers.
The company’s branded and own brand products are generally available from several sources. The company also offers after-sales support that comprises warranty, credit, project-based billing, returns and maintenance, repair and operations (MRO) support.
Global Supply Chain
The company has a global supply chain which provides access to more than 37,000 suppliers and it sells more than 1 million unique products each year. The company operates an extensive network across North America, including two import centers, 11 national distribution centers and more than 1,700 branch locations. The company’s network also includes two MDCs which it is continuing to expand into key strategic markets and allows it to bring its products closer to its customers. These MDCs include automated picking and replenishment systems for the majority of orders being processed.
The company was founded in 1887. The company was incorporated in Jersey in 2019. It was formerly known as Wolseley plc and changed its name to Ferguson plc in 2017.